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1. Using the Telephone to Teach Pragmatics

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn to make requests, extend invitations, and offer congratulations (or other speech acts) and to learn how to open and close telephone conversations when leaving a message.

2. The Rules of the Queue

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn to make requests, extend invitations, and offer congratulations (or other speech acts) and to learn how to open and close telephone conversations when leaving a message.

3. Complaining Successfully: Negotiating Redress in Service Encounters

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn how to make complaints during service encounters.

4. Giving and Responding to Compliments

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to raise learners' awareness of pragmatic rules and to increase input to learners and opportunities to observe native English speakers' pragmatic behavior.

5. Chapter 5: Socially Responsible Business-Doing the Right Thing

   In: Language and Civil Society E-Journal: Business Ethics Format(s): Text

   This chapter in the Business Ethics volume of the Language and Civil Society e-journal discusses how businesses are held accountable to customers for goods and services that they sell.

6. The Texas Airport Cookies: Pragmatic Variation from an Urban Legend

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This aims to enhance awareness of pragmatic variation with respect to setting and participant characteristics in an airport scenario.

7. In the Mood: Introducing Pragmatic Awareness at Low Levels

   In: Teaching Pragmatics Format(s): Text, Website

   This lesson in Teaching Pragmatics focuses on raising pragmatic awareness in students using the concept of "mood."

8. Promoting Solidarity in Short Interactions

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to raise awareness of and give practice in using strategies of relexicalisation for descriptive accounts and for promoting solidarity in short interactions. A sub-goal is to provide students with interesting and natural vehicles for vocabulary development, recycling and revision.

9. Polite Ways of Correcting or Contradicting our Conversation's Partner's Assumptions

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson aims to raise learners' pragmatic awareness towards an important conversational function and to help them to be aware of the negative impression brought about by the non-use of actually (or other softeners of contradiction or correction) and for students to learn to produce corrections or contradictions prefaced by actually.

10. Are You Listening? (Backchannel Behaviors)

    In: Teaching Pragmatics Format(s): Text, Video, Website

    This lesson aims to promote awareness of short responses during conversations such as uh-huh and yeah known as backchannel behaviors; to increase awareness of cultural differences in backchannel behaviors; to allow students to practice behaviors that indicate active listening.

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