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1. Softening Short Requests

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson aims to introduce students to a range of different ways in which native speakers soften their requests and to develop their awareness of how these are used by different speakers and in different situations within the speech community.

2. Using the Telephone to Teach Pragmatics

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn to make requests, extend invitations, and offer congratulations (or other speech acts) and to learn how to open and close telephone conversations when leaving a message.

3. The Rules of the Queue

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn to make requests, extend invitations, and offer congratulations (or other speech acts) and to learn how to open and close telephone conversations when leaving a message.

4. Complaining Successfully: Negotiating Redress in Service Encounters

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn how to make complaints during service encounters.

5. Giving and Responding to Compliments

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to raise learners' awareness of pragmatic rules and to increase input to learners and opportunities to observe native English speakers' pragmatic behavior.

6. Chapter 5: Socially Responsible Business-Doing the Right Thing

   In: Language and Civil Society E-Journal: Business Ethics Format(s): Text

   This chapter in the Business Ethics volume of the Language and Civil Society e-journal discusses how businesses are held accountable to customers for goods and services that they sell.

7. The Texas Airport Cookies: Pragmatic Variation from an Urban Legend

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This aims to enhance awareness of pragmatic variation with respect to setting and participant characteristics in an airport scenario.

8. Listen Up! Using Audio Books for English Teaching

   In: American English Webinars Format(s): Text, Video

   "Listen Up! Using Audio Books for English Teaching" features a webinar recording, a downloadable presentation, and classic American literature like The Adventures of Huckleberry Finn, along with additional resources.

9. Shaping the Way We Teach English: From Observation to Action

   Format(s): Text

   Shaping the Way We Teach English: From Observation to Action is a series of video-based training materials for English as a Foreign Language (EFL) educators.

10. Module 3: Integrating Skills

    In: Shaping the Way We Teach English: Successful Practices Around the World Format(s): Text, Video, Website

    This Module of the Shaping the Way we Teach English Series contains a lesson plan and accompanying video that is focused on the use of language skills together in social interaction.

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