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1. Complaining Successfully: Negotiating Redress in Service Encounters

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to help students learn how to make complaints during service encounters.

2. Giving and Responding to Compliments

   In: Teaching Pragmatics Format(s): Text, Video, Website

   This lesson in Teaching Pragmatics aims to raise learners' awareness of pragmatic rules and to increase input to learners and opportunities to observe native English speakers' pragmatic behavior.

3. Teaching Refusals in an EFL Setting

   In: Teaching Pragmatics Format(s): Text, Video, Website

   The goals of this lesson in Teaching Pragmatics are: raising awareness that misunderstandings can be caused by differences in performing speech acts between Japanese and Americans; making learners aware of what they know already and encouraging them to use their universal or transferable L1 pragmatic knowledge in L2 contexts; teaching the appropriate linguistic forms that are likely to be encountered in performing speech acts.

4. More Dialogs for Everyday Use

   Format(s): Text

   More Dialogs for Everyday Use contains thirty-six situation-based dialogs that present spoken American English in a natural way.

5. VOA Interactive Learning: Wordbooks

   Format(s): Text, Website

   Interactive wordbooks for business English and general English, and an idiom dictionary. Learn English and American Business English.

6. U.S. History Topics

   Format(s): Website

   A variety of U.S. history resources, provided by the Federal Resources for Educational Excellence.

7. Voice of America's Special English: Business

   Format(s): Website

   Articles and corresponding audio related to business for English language learners.

8. Language and Civil Society E-Journal: Business Ethics

   Format(s): Text

   The content in each volume of this e-journal is related to an aspect of building or maintaining a Civil Society - topics that affect students' personal or professional lives on a daily basis. The topic of this volume is business ethics as it relates to human rights, fairness, and justice.

9. Chapter 1: Principles of Business Ethics

   In: Language and Civil Society E-Journal: Business Ethics Format(s): Text

   This chapter in the Business Ethics volume of the Language and Civil Society discusses the principles of business ethics.

10. Chapter 2: Ethics at Work - Leadership and Integrity

    In: Language and Civil Society E-Journal: Business Ethics Format(s): Text

    This chapter in the Business Ethics volume of the Language and Civil Society e-journal discusses how to make ethical decisions in the workplace.

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